The Privacy Policy, in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR-EU), forms part of the General Conditions governing the Website www.hotelesmonte.com, together with the Cookie Policy and the Legal Notice.
Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) reserve the right to modify or adapt this Privacy Policy at any time. Therefore, we recommend that you review it each time you access the Website. In the event that you have registered on the website and access your account or profile, when accessing it, you will be informed in the event that there have been substantial changes in relation to the processing of your personal data.
WHO IS THE DATA CONTROLLER?
The data collected or voluntarily provided by means of the Website, either by browsing it or which is provided through the contact forms, via email or telephone, will be collected and processed by Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo), whose data is indicated below:- Identity Cadena Monte SLU and Servicios Turísticos Monte SLU
- Postal address C/ Virgen De Luján, 8 – 41011 SEVILLE
- Telephone 954 085 000
- Email address LOPD@hotelesmonte.com
WHAT ARE YOUR RIGHTS REGARDING THE PROCESSING OF YOUR DATA?
Any person has the right to obtain information about the existence of the processing of his/her personal data, to access the information and personal data that Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) have, to request the rectification of inaccurate data or, where appropriate, to request deletion, when, for among other reasons, the data is no longer necessary for the purposes for which it was collected, or the data subject withdraws the consent given. In certain cases, the data subject may request the limitation of the processing of his/her data, in which case we will only keep it in accordance with current legislation. In some cases, you may exercise your right to the portability of your data, which will be delivered in an appropriate format that is commonly used or can be read mechanically by you or the new data controller you designate. You have the right to revoke your consent to processing at any time. Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) have forms available through which to exercise any of these rights, for which purpose you must contact us at the following email address LOPD@hotelesmonte.com, requesting the form you need. Likewise, you can use those that the Spanish Data Protection Agency or third parties make available to data subjects. You must sign these forms electronically or attach a photocopy of your Spanish national identity card (DNI) to them. If acting through a representative, you must also sign them electronically or attach a photocopy of your Spanish national identity card to them. The forms must be submitted in person at the registered office of Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) indicated above or, where appropriate, sent by email. You have the right to file a complaint with the Spanish Data Protection Agency in the event that you consider that the request for your rights has not been properly dealt with. The maximum term for Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) to resolve the complaint is one month, counted from the effective receipt of your request by us.WHAT DATA DO WE COLLECT THROUGH THE WEBSITE?
DATA STORED THROUGH BROWSING AND USE OF THE WEBSITE.
When you browse the Website, Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) will gather the following information:- IP Address
- Browser version
- Operating system
- Duration of the visit or navigation on the website
USER REGISTRATION ON THE WEBSITE
In order to access certain products and/or services, it is necessary for the user to register on the Website. In order to do so, a series of personal data is requested in the registration form. The necessary and obligatory data to be provided by the user in order to complete such registration is marked by the symbol * (asterisk). If you do not fill in these fields, registration cannot be completed. The username and the password generated are personal and non-transferable, and the user is responsible for their safekeeping. We do not recommend that you write them down anywhere or that you share them with third parties. Please note that the system has a password reset feature that can be used as many times as you need. In this case, the browsing data will be associated with the user’s registration data, identifying the same specific user who browses the Website. In this way, we can customise the offer of products and/or services that, in our opinion, best suits the user, and recommend certain products and/or services. The registration data of each user will be incorporated into the databases of Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo), together with the history of operations carried out thereby, and will be stored on them until the account of the registered user is deleted. Once this account has been deleted, these data will be removed from our databases, keeping separate for 10 years the data relating to the transactions carried out, without accessing or altering it, in order to comply with the deadlines legally in force. The data that is not linked to the transactions performed will be retained for a period of five years, unless you withdraw your consent, in which case it will be deleted immediately. The legal basis for the processing of your personal data is the execution of a contract between the parties, in which the user requests from Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) a series of products and services. In relation to the sending of communications and promotions by electronic means and the response to requests for information, the legal grounds for the processing is the consent of the data subject. The purposes of the processing will be the following:- To manage registration in the user registration area and access to the Website.
- To manage the purchase of products and/or services made available to you through the Website.
- To keep you informed of the processing and status of your purchases.
- To respond to your request for information.
- To manage all the functions offered by the platform to students, associates, members, etc.
- Cases Third parties to whom the data is communicated or made available
- Distribution companies
- Payment platforms
- Possible intermediaries
- Website maintenance company
- Hosting company
- International transfers
DATA PROVIDED IN THE CONTACT FORM
You can contact us directly through the “Contact Us” section provided on the Website. In order to do so, it is necessary for the User to identify himself/herself and indicate his/her personal data, so that Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) can contact the him/her, should this be necessary to deal with his/her request for information. The necessary and obligatory data to be provided by the user in order to complete such registration is marked by the symbol * (asterisk). If you do not fill in these fields, your request will not be allowed to be sent. Such personal data will be incorporated into the databases of Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo), which will keep it to respond to your request for information and, after that, will be deleted within three years. The legal basis for the processing of such data is the consent of the user requesting information, or who needs to maintain contact with Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo). The purposes of the processing will be the following:- To manage queries or requests for information you send us through the Website, email or telephone.
- To send communications, special promotions, news or actions that may be of interest to you or that you request from us by electronic means. As this is an accessory purpose to the main one, you must tick the box enabled for that purpose.
- Cases Third parties to whom the data is communicated or that may have access to the data
- The Company responsible for the Website’s Maintenance and Support MIRAI
WORK WITH US
In the event that you provide us with your CV, by the only possible means, i.e. through the Website, it will be incorporated into a database. The CV will be stored for a period of a year, after which, in the event that we have not contacted you, it will be deleted. The legal basis for the processing will be the express consent given by the data subject for the processing of the data contained in the CV upon sending it and ticking the box enabled for this purpose. The purpose of the processing will be the following:- To include you in present and future selection processes carried out by Monte Chain (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo).
SENDING THE NEWSLETTER
On the Website, you can subscribe to the Newsletter of Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo). In order to do so, it is necessary that you provide us with an email address to which it can be sent. This information will be stored on a database belonging to Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) on which it will be registered until the data subject requests its cancellation or, if appropriate, Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) cease to send it. The legal basis for the processing of this personal data is the express consent given by all those who subscribe to this service by ticking the box intended for that purpose. The data from the emails will only be processed and stored for the purpose of managing the sending of the Newsletter to the users who request it. In order to do this, an application is used to automatically send the Newsletter, which has access to the email addresses. To send the Newsletter, the user’s express consent will be requested at the time of registration by ticking the box intended for such purpose. In this respect, the user may revoke the consent given by contacting Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) using the means indicated above. In any case, in each communication, you will be given the opportunity to unsubscribe from receiving them, either through a link and/or an email address.COOKIES
This Website uses “cookies”. Cookies are small data files that the Internet server sends to the browser and which are returned to you upon each new request. These files are stored on the user’s computer and allow the system to remember features or browsing preferences from previous sessions. The purpose of these cookies is to improve the service we offer to Users. The cookies on this website are neither invasive nor harmful. For further information go to https:// www.hotelesmonte.com/en/cookies/ Social networks When becoming a fan, follower or similar of our company on social networks, in the context of this processing you must bear in mind that Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) can only consult or cancel your data in a restricted manner since it has a specific profile. Any rectification of your data or restriction of information or publications must be done through the settings of your profile or user account in the social network itself. By default you consent to:- The processing of your personal data within this social network and in accordance with its privacy policies:
- Facebook http://www.facebook.com/policy.php?ref=pf
- Twitter http://twitter.com/privacy
- Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
- Pinterest https://about.pinterest.com/es/privacy-policy
- Google* http://www.google.com/intl/es/policies/privacy/
- *(Google and YouTube)
- The access of Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) to the data contained in your profile or biography will depend on your privacy settings in each social network.
- News published regarding our events or our comments appearing on your wall or biography.
- Receiving notifications about our products/events.