Companies-Travel agency

General conditions of use of the website www.hotelesmonte.com

1. Introduction

The purpose of this document is to establish and regulate the rules of use of the Website www.hotelesmonte.com (hereinafter the "Website"), with Website understood to mean all the pages and their contents owned by Cadena Monte SLU and Servicios Turísiticos Monte SLU which are accessed through the domain www.hotelesmonte.com and its subdomains.
The use of the Website attributes the condition of user thereof and implies the acceptance of all the conditions included in this Legal Notice. The user undertakes to read this Legal Notice carefully each time he or she intends to use the Website, as it and its conditions of use contained in this Legal Notice may be modified.

2. Ownership of the Website

The owner of this Website is Cadena Monte SLU, with taxpayer’s identification code (CIF) B91708362 and Servicios Turísticos Monte SLU, with taxpayer’s identification code B90292301, both with registered office at C/ Virgen De Luján, 8 - 41011 SEVILLE 

CADENA MONTE, S.L.U.
Taxpayer’s identification code: B91708362
Virgen de Luján, 8 - 41011 - Seville - Spain
Telephone: 954 085 000
Email: LOPD@hotelesmonte.com
CADENA MONTE, S.L.U. is registered in the Seville Companies Register, in Volume 4838, Book 0, Section 8, on sheet 40, page SE 77436; Entry No. 1, dated 4 February 2008.


SERVICIOS TURÍSTICOS MONTE, S.L.U.
Taxpayer’s identification code: B90292301
Virgen de Luján, 8 - 41011 - Seville - Spain
Telephone: 954 279 000
Email: LOPD@hotelesmonte.com
SERVICIOS TURÍSTICOS MONTE, S.L.U. is registered in the Seville Companies Register, in Volume 6298, Book 0, Section 8, on sheet 127, page SE 112062; Entry No. 1, dated 30 June 2016.

3. Personal data protection policy

The Privacy Policy, in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR-EU), forms part of the General Conditions governing the Website www.hotelesmonte.com, together with the Cookie Policy and the Legal Notice.
Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) reserve the right to modify or adapt this Privacy Policy at any time. Therefore, we recommend that you review it each time you access the Website. In the event that you have registered on the website and access your account or profile, when accessing it, you will be informed in the event that there have been substantial changes in relation to the processing of your personal data.

3.1. Who is THE DATA CONTROLLER?

The data collected or voluntarily provided by means of the Website, either by browsing it or which is provided through the contact forms, via email or telephone, will be collected and processed by Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo), whose data is indicated below:

Identity Cadena Monte SLU and Servicios Turísticos Monte SLU
Postal address C/ Virgen De Luján, 8 - 41011 SEVILLE
Telephone 954 085 000
Email address LOPD@hotelesmonte.com

If, for any reason, you wish to contact us in relation to any matter relating to the processing of your personal data or privacy, you can do so through any of the means indicated.

3.2. What are your RIGHTS regarding the processing of your data?

Any person has the right to obtain information about the existence of the processing of his/her personal data, to access the information and personal data that Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) have, to request the rectification of inaccurate data or, where appropriate, to request deletion, when, for among other reasons, the data is no longer necessary for the purposes for which it was collected, or the data subject withdraws the consent given.
In certain cases, the data subject may request the limitation of the processing of his/her data, in which case we will only keep it in accordance with current legislation.
In some cases, you may exercise your right to the portability of your data, which will be delivered in an appropriate format that is commonly used or can be read mechanically by you or the new data controller you designate.
You have the right to revoke your consent to processing at any time.
Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) have forms available through which to exercise any of these rights, for which purpose you must contact us at the following email address LOPD@hotelesmonte.com, requesting the form you need. Likewise, you can use those that the Spanish Data Protection Agency or third parties make available to data subjects.
You must sign these forms electronically or attach a photocopy of your Spanish national identity card (DNI) to them. If acting through a representative, you must also sign them electronically or attach a photocopy of your Spanish national identity card to them.
The forms must be submitted in person at the registered office of Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) indicated above or, where appropriate, sent by email.
You have the right to file a complaint with the Spanish Data Protection Agency in the event that you consider that the request for your rights has not been properly dealt with.
The maximum term for Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) to resolve the complaint is one month, counted from the effective receipt of your request by us.

3.3. What data do we collect through the website?

3.3.1. Data stored through browsing and use of the Website

When you browse the Website, Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) will gather the following information:
- IP Address
- Browser version
- Operating system
- Duration of the visit or navigation on the website
Such information is stored through Google Analytics, and therefore we refer to Google's Privacy Policy, as it collects and processes such information. http://www.google.com/intl/en/policies/privacy/
In the same way, the Website facilitates the use of Google Maps, which can access your location, if you allow it to do so, for the purpose of facilitating greater accuracy with regard to the distance from and/or routes to our headquarters. In this regard, we refer to the Privacy Policy used by Google Maps, in order to ascertain the use and processing of such data http://www.google.com/intl/en/policies/privacy/
The information that we handle will not be related to a specific user and will be stored on our databases for the purpose of performing statistical analysis, improvements to the Website, on our products and/or services, and will help us improve our business strategy. The data will not be communicated to third parties.

3.3.2. User registration on the Website

In order to access certain products and/or services, it is necessary for the user to register on the Website. In order to do so, a series of personal data is requested in the registration form. The necessary and obligatory data to be provided by the user in order to complete such registration is marked by the symbol * (asterisk). If you do not fill in these fields, registration cannot be completed.
The username and the password generated are personal and non-transferable, and the user is responsible for their safekeeping. We do not recommend that you write them down anywhere or that you share them with third parties. Please note that the system has a password reset feature that can be used as many times as you need.
In this case, the browsing data will be associated with the user's registration data, identifying the same specific user who browses the Website. In this way, we can customise the offer of products and/or services that, in our opinion, best suits the user, and recommend certain products and/or services.
The registration data of each user will be incorporated into the databases of Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo), together with the history of operations carried out thereby, and will be stored on them until the account of the registered user is deleted. Once this account has been deleted, these data will be removed from our databases, keeping separate for 10 years the data relating to the transactions carried out, without accessing or altering it, in order to comply with the deadlines legally in force. The data that is not linked to the transactions performed will be retained for a period of five years, unless you withdraw your consent, in which case it will be deleted immediately.
The legal basis for the processing of your personal data is the execution of a contract between the parties, in which the user requests from Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) a series of products and services.
In relation to the sending of communications and promotions by electronic means and the response to requests for information, the legal grounds for the processing is the consent of the data subject.
The purposes of the processing will be the following:
a) To manage registration in the user registration area and access to the Website.
b) To manage the purchase of products and/or services made available to you through the Website.
c) To keep you informed of the processing and status of your purchases.
d) To respond to your request for information.
e) To manage all the functions offered by the platform to students, associates, members, etc.
Thus, we inform you that you may receive notifications via email and/or your phone, in order to inform you of possible incidents, errors, problems and/or the status of your orders.
Your personal data may be provided to third parties in order to carry out certain steps and/or provide services requested by the user:
Cases Third parties to whom the data is communicated or made available
Placing an order through the website - Distribution companies
- Payment platforms
- Possible intermediaries
- Website maintenance company
- Hosting company
- International transfers

In order to send commercial communications, the user's express consent will be requested upon his/her registration. In this respect, the user may revoke the consent given by contacting Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) using the means indicated above. In any case, in each commercial communication, you will be given the opportunity to unsubscribe from receiving them, either through a link and/or email address.

3.3.3. Data provided in the contact form

You can contact us directly through the "Contact Us" section provided on the Website. In order to do so, it is necessary for the User to identify himself/herself and indicate his/her personal data, so that Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) can contact the him/her, should this be necessary to deal with his/her request for information. The necessary and obligatory data to be provided by the user in order to complete such registration is marked by the symbol * (asterisk). If you do not fill in these fields, your request will not be allowed to be sent.
Such personal data will be incorporated into the databases of Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo), which will keep it to respond to your request for information and, after that, will be deleted within three years.
The legal basis for the processing of such data is the consent of the user requesting information, or who needs to maintain contact with Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo).
The purposes of the processing will be the following:
a) To manage queries or requests for information you send us through the Website, email or telephone.
b) To send communications, special promotions, news or actions that may be of interest to you or that you request from us by electronic means. As this is an accessory purpose to the main one, you must tick the box enabled for that purpose.
The personal data provided by this means will not be communicated to third parties, and Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) directly address such queries.
In addition, you are hereby informed that the following may have access to your personal data:
Cases Third parties to whom the data is communicated or that may have access to the data
The Company responsible for the Website’s Maintenance and Support  Bookassist

3.3.4. Work with us

In the event that you provide us with your CV, by the only possible means, i.e. through the Website, it will be incorporated into a database. The CV will be stored for a period of a year, after which, in the event that we have not contacted you, it will be deleted.
The legal basis for the processing will be the express consent given by the data subject for the processing of the data contained in the CV upon sending it and ticking the box enabled for this purpose.
The purpose of the processing will be the following:
a) To include you in present and future selection processes carried out by Monte Chain (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo).
In the event that the data subject eventually joins Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) as an employee, his/her data will be incorporated into a database owned thereby, in order to internally manage the employee-employer employment relationship. In this regard, we refer to the processing related to employee contracts, which is included below.

3.3.5. Sending the Newsletter

On the Website, you can subscribe to the Newsletter of Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo). In order to do so, it is necessary that you provide us with an email address to which it can be sent.
This information will be stored on a database belonging to Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) on which it will be registered until the data subject requests its cancellation or, if appropriate, Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) cease to send it.
The legal basis for the processing of this personal data is the express consent given by all those who subscribe to this service by ticking the box intended for that purpose.
The data from the emails will only be processed and stored for the purpose of managing the sending of the Newsletter to the users who request it.
In order to do this, an application is used to automatically send the Newsletter, which has access to the email addresses.
To send the Newsletter, the user's express consent will be requested at the time of registration by ticking the box intended for such purpose. In this respect, the user may revoke the consent given by contacting Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) using the means indicated above. In any case, in each communication, you will be given the opportunity to unsubscribe from receiving them, either through a link and/or an email address.

1.1. Cookies

This Website uses "cookies". Cookies are small data files that the Internet server sends to the browser and which are returned to you upon each new request. These files are stored on the user's computer and allow the system to remember features or browsing preferences from previous sessions. The purpose of these cookies is to improve the service we offer to Users. The cookies on this website are neither invasive nor harmful. For further information go to https://www.hotelesmonte.com/en/cookies/
Social networks
When becoming a fan, follower or similar of our company on social networks, in the context of this processing you must bear in mind that Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) can only consult or cancel your data in a restricted manner since it has a specific profile. Any rectification of your data or restriction of information or publications must be done through the settings of your profile or user account in the social network itself. By default you consent to:
a) The processing of your personal data within this social network and in accordance with its privacy policies:
Facebook  http://www.facebook.com/policy.php?ref=pf
Twitter  http://twitter.com/privacy
Linkedin http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv
Pinterest https://about.pinterest.com/es/privacy-policy
Google*  http://www.google.com/intl/es/policies/privacy/
*(Google and YouTube) 
b) The access of Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) to the data contained in your profile or biography will depend on your privacy settings in each social network.
c) News published regarding our events or our comments appearing on your wall or biography.
d) Receiving notifications about our products/events.
If you want to stop following us, just click on the option "Stop being a fan" or "stop following". You can exercise your rights of access, rectification, cancellation and objection at any time by writing to the above address or sending an email to LOPD@hotelesmonte.com.

4. Intellectual and industrial property

The intellectual property rights of this website are owned by Cadena Monte SLU and Servicios Turísiticos Monte SLU (hereinafter "Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo)").
The unauthorised reproduction, distribution, marketing or transformation, in whole or in part, of the content of the Website, unless for personal and private use, constitutes a violation of the intellectual property rights of Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo). Likewise, all trademarks or distinctive signs of any kind contained in the Website are protected by law. Unauthorised use of the information contained in this Website, as well as damage to the intellectual and industrial property rights of Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo), may give rise to the corresponding legal actions being taken and, if applicable, to the liabilities deriving from the exercise thereof.

5. Exclusion from liability

The content, information and/or advice included in this Website should be understood as merely indicative. Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) do not assume any liability for the effectiveness or accuracy of the same, being exempt from any contractual or extra-contractual liability vis-à-vis users who make use of them, as it is they who must decide on their appropriateness at their own discretion.
This Website may publish content provided by third parties or companies. Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) do not assume any liability for the veracity and accuracy of the same, being exempt from any contractual or extra-contractual liability vis-à-vis users who make use of them.
Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) reserve the right to modify the content of the Website without prior notice and without any limitation.
Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) do not assume any liability for any damages that may be caused by the lack of availability and/or continuity of this Website and the services offered on it.
Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) do not guarantee the absence of viruses or other elements on the Website that may cause alterations in your computer system. Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) do not assume any contractual or extra-contractual liability with users who make use of it and experience damages of any kind caused by computer viruses or computer elements of any kind.
Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) do not assume any liability for the services that may eventually be provided on the Website by third parties. Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) do not assume any liability for the services and/or information provided on other Websites linked to this one. Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) do not control or exercise any type of supervision on third-party Websites. We advise users to act with prudence and to consult the possible legal conditions that are contained in these Websites.
Users who send any type of information to Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) undertake to ensure that it is true and that it does not violate any third-party rights or current legislation.

6. Conditions of use of the user portal

Access to this Website is free except for the cost of connection through the telecommunications network provided by the access provider contracted by users.
Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) currently have no effective knowledge that the activity or information to which they refer or recommend is unlawful or that it damages the property or rights of a third party subject to compensation.
In the event that Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) becomes aware that any of the links are illegal, they will act diligently to remove or disable the corresponding link. In this regard, no competent body has declared the unlawfulness of the data, ordered its removal or made it impossible to access it.
It is expressly prohibited to use the Website for purposes harmful to the property or interests of Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) or of third parties, or which otherwise overload, damage or disable networks, servers and other computer equipment (hardware) or computer products and applications (software) of Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) or of third parties. In the event that the user becomes aware that the linked sites refer to pages whose content or services are illegal, harmful, denigrating, violent or contrary to morals, we would appreciate you contacting Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo).

7. Forums, comments and opinions.

The opinions expressed in the discussion forums, and/or comments and opinions are submitted under the sole and exclusive responsibility of persons other than Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo). Participants in the forums agree to use them in accordance with the law, the general conditions reflected in this Legal Notice, and morality and generally accepted good customs.  The participants in the forums are obliged to compensate Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) for any damages that could be caused by the use thereof, breaching these general conditions and/or the law in force. Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) do not assume any liability for the veracity and accuracy of the opinions expressed in the forums, being exempt from any contractual or extra-contractual liability vis-à-vis any person or company that makes use of them. It prohibits the sending of any content or opinion that violates the law in force and/or the legitimate rights of others. Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) reserve the right to take the legal action that they deem appropriate. Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) reserve the right to admit and/or cancel any opinion and/or user, without prior notice and without any type of justification or compensation of any kind. Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) reserve the right to modify the text of the opinions expressed in order to adapt them to the characteristics of each specific forum. Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) reserve the right to assign the opinion to the section and/or sub-section they deem most appropriate.
If you believe that any content and/or information on this Website violates a legitimate right or the law, we would appreciate it if you contact Cadena Monte (H Monte Triana and H Monte Puertatierra) and Servicios Turísticos Monte SLU (H Monte Carmelo) so that we can take the appropriate action.

8. Legislation

Each and every matter covered by this Legal Notice is governed by Spanish Legislation.

9. Contact us

If you have any questions about the conditions reflected in this Legal Notice or if you wish to make any suggestions or recommendations, please contact us at the following email address: LOPD@hotelesmonte.com