Companies-Travel agency

At Monte Hotels we are following the recommendations and guidelines of the Ministry of Health, Ministry of Industry, Commerce and Tourism and other related organizations, to guarantee the safety of our staff and guests.
Our firm engagement with cleaning and disinfection establishes the necessary protocols to comply with the hygiene and safety required in normal operation that allows the well-being of all.
We are pleased to inform you of the new security measures implemented, in order to offer the best of services in a completely safe environment:

HALL / RECEPTION

• All of our staff, without exception, will wear masks during the workday.
• The use of masks by clients is mandatory inside the hotel.
• All customers, staff and partners entering the hotel will pass over a disinfection carpet.
• We will take the temperature of all clients and employees upon arrival at the Hotel.
• Installation of protection screens in reception.
• The maximum capacity of the reception desk is limited to 1 person (or more in the case of members of the same family)
• Disinfection of room cards and dataphones after each use.
• The hotel will have, in all common areas and spaces, approved hydroalcoholic gel dispensers for use when necessary.
• Treatment of air ducts and ventilation.
• The maximum capacity of the elevators is limited to 1 person (or more in case of members of the same family)
• Maintaining a safe distance is something necessary for everyone, the hotel will have vinyls remembering this point in all common spaces.

ROOMS

• Daily room cleaning service will be maintained as long as the guest is out of the room.
• After the departure of each guest, the room will undergo a sanitizing treatment and will remain unoccupied for at least 24 hours.
• The TV remotes control will be wrapped and the packaging will be changed daily.                                        
• The laundry service is suspended.
• The Room Service will be done with all the necessary care, and the order will always be delivered in the corridor.

BUFFET BREAKFAST

• Redistribution of space and furniture to guarantee interpersonal safety distance.
• Coffees, infusions and natural juices will be served at the tables.
• A few clamps per table will be provided for individual use.

SWIMMING POOL / FITNESS ROOM

• The terrace will have the maximum established furniture that guarantees the recommended distance of 2m, so it is not allowed to move it.
• We have new protocols for the correct disinfection and water treatment in the pool.
• At the end of the day, the pool area will undergo a general disinfection process.
• Control of client access to the fitness room. Maximum time of stay per guest 30 minutes.

We have everything prepared and ready so that you can enjoy your stay with all the current security guarantees. Book, stay and ENJOY, we take care of the rest.