Frequently Asked Questions

All the information on distances, transportation and directions to and from out hotels and places of interest can be found in the section Location in the page of each particular hotel. In addition, in the same section you can obtain exact information on the route using Google Maps for reaching the hotel or from the hotel to the airport, bus station, railway station, etc.

All our hotels are within city limits and in each case, near the centres of Seville, Málaga, Cádiz or Huelva. You can consult the city/area where the hotel is located in Google Maps in the Location section of each hotel.

Yes. The entire process of paying by credit/debit card is done through the 4B bank settlements system el cual hace segura la transacción. Se aceptan tarjetas Mastercard, Visa, 4B, 4B Mastercard, 4B Maestro y American Express. Hoteles Monte respeta su privacidad y no revela ningún dato personal. which makes the transaction completely safe. We accept Mastercard, Visa, 4B, 4B Mastercard, 4B Maestro and American Express cards. Hoteles Monte respects your privacy and does not disclose any personal data. You can check the registration of the company and the data required for satisfying the LSSI (Information Society Services Act), LOPD (Organic Data Protection Act) and the privacy and non-disclosure commitments in the Legal Notice section at the bottom of each page.

It’s very simple. In the menu on the left-hand side of the home page, press the option Register. Complete the data in the form and press [Register]. You will receive an automatic response by e-mail indicating your password and a link for you to confirm the enabling of your profile (this is done in case you are not the person actually registering). Travel Agents and Companies may also register by completing the respective forms, as well as Suppliers. In all three cases, registration is approved previously manually by the Hoteles Monte staff.

All the contact data for each hotel and the chain switchboard are available in the Contact section. You can also send any queries you may have to the Customer Service section.

You can consult availability and price of your stay by accessing Online Bookings in our website. After selecting the hotel, type of room and arrival and departure date, you can find out whether there are rooms available there and the best room rate.

The Monte Málaga Hotel has a circuit that you can enjoy free of charge if you are staying at the hotel.

The Monte Málaga Hotel has a dynamic pool that you can use if you are staying at the hotel.

Hoteles Monte does not allow pets.

For information on our Cancellation Policy, please click here

If you have not received an e-mail in response, please contact the Bookings Department in the hotel where you made the booking by telephone.

Breakfast is not included in the price of the room. When making the booking through our website, you can choose this option. The breakfast price varies for each hotel.

In the Description section of each hotel, you can find out about all the services on offer. For any problems that may arise during your stay, please go to the Reception Desk, where we will be only too pleased to help.

The Hotel has cots. Ask for one on making your booking. This service is free.

Most of our rooms admit extra beds. Ask for one on making the booking and we will inform you on the price.

Our hotels have rooms with double beds. Ask for one on making the booking.

All our hotels have a private garage. The price varies, depending on the hotel. To find out about the garage price go to the Rates section of each hotel.

The Monte Puertatierra Hotel is 100 metres from Playa de Santa María del Mar in Cádiz.
The Monte Málaga Hotel is 500 metres from Playa de la Misericordia.
The Monte Conquero Hotel is 10 km from the beaches of Costa de Huelva.

All our hotels have WiFi Connection: in the rooms, hall, lounges, etc. The system is free, both in terms of connection and use. Just ask for an Internet access code at the Reception Desk.